Symum Hasan

Sylhet · Bangladesh · iamsymum@gmail.com

As a computer science graduate with a strong interest in the tech industry, I am eager to learn and grow in the field. My experience as a Technical Support Engineer at a tech company (dorik.com - a no-code website builder) has allowed me to develop a foundational understanding of the technical aspects of the industry, as well as gain exposure to different technologies and their applications. With a passion for learning and a natural curiosity, I am constantly seeking new opportunities to expand my knowledge and skills. My goal is to leverage my technical skills to make a meaningful impact in the tech industry, and I am excited to continue to develop my abilities and contribute to this dynamic and ever-evolving field.



Below I have attached some links where you can reach me online:

Work Experience

Technical Support Engineer at Dorik

dorik.com - a no-code website builder startup

As a Technical Support Engineer at a no-code website builder startup, I was responsible for:

  • Troubleshooting technical issues, debugging code, and assisting users in navigating obstacles encountered while using our platform.

  • Collaborating closely with customers via email and chat to address their concerns and provide timely solutions.

  • Diagnosing and resolving technical issues, ensuring optimal functionality and user satisfaction.

  • Offering guidance on best practices for utilizing our product effectively.

  • Working in tandem with the product and development teams to identify and swiftly address any bugs or issues.

  • Providing valuable feedback for potential platform enhancements.

  • Maintaining comprehensive documentation to empower users with readily accessible resources.
During my tenure, I consistently prioritized enhancing my technical skills and expanding my product knowledge, along with staying updated on the latest technologies and trends in the no-code space. Actively engaging in ongoing training and development opportunities, I fostered collaboration with colleagues across the organization to exchange knowledge and insights.

My aim was to deliver a seamless and successful user experience, ensuring our customers received exceptional support that distinguished us in the market.

Aug 2022 - Present




Projects

Education

Degree Institution Status
BSc (Hons) in CSE Leading University, Sylhet 2019 - 2022
HSC Blue Bird School & College, Sylhet 2018
SSC Blue Bird School & College, Sylhet 2016

Research Experience

Diabetes Prediction using Machine Learning Algorithms

Undergraduate Thesis

This study used machine learning to predict Diabetes Mellitus from patient health records. We found that Decision Tree and Random Forest algorithms worked well across different datasets. We learned that carefully preparing the data and selecting the right features are crucial for getting accurate predictions. These findings show that machine learning could help catch diabetes early. But we still need more research to make sure our results are solid and to try out other methods that might work even better.





Volunteer Experience

Organizing Secretary - Sylhet Division Board

Volunteer for Bangladesh
Jul 2023 - Jun 2024

Program Coordinator - Lead

IEEE Computer Society, Leading University Student Branch Chapter
Feb 2022 - Jan 2023

Asst. IT Secretary

Leading University Computer Club
Dec 2021 - Nov 2022

Project Officer - Sylhet District Board

Volunteer for Bangladesh
Jan 2019 - Dec 2019


Campus Ambassador

Youth Opportunities
May 2018 - Apr 2019

Skills

Languages
    Bangla

    Native or Bilingual Proficiency

    English

    Full Professional Proficiency
    Proficiency Test: IELTS - Band Score 8.0

Other Skills
  • HTML
  • CSS
  • Debugging
  • Technical Support
  • Technical Documentation

Interests

Reading
Playing Football
Watching Film and TV Shows
Sometimes Cycling
Playing Video Games
Watching Interviews